In cooperation with the U.S. Consumer Product Safety Commission (CPSC), BabyHome USA, Inc. is recalling the Eat High Chair (model BH2104) due to a potential strangulation hazard.
The front opening between the tray and seat bottom of the high chair can allow a child’s body to pass through and become entrapped at the neck. This poses a strangulation hazard to young children when the child is not harnessed.
If you have one of these products, you should stop the use of your Eat high chair immediately and contact us at 877.540.5336 or send an email to firstname.lastname@example.org and we will contact you as quickly as possible to repair/replace your product to receive a free crotch restraint repair kit.
For more information, please also read the following FAQ section and watch the installation videos.
Q. Why is the firm conducting this recall?
A. We are conducting this recall to keep our customers safe and to prevent injuries.
Q. How is the firm conducting this recall?
A. We are providing a free repair kit for the product. The repair kit will include a passive crotch restraint that attaches to the tray and a DVD containing videos that demonstrate how to install the passive crotch restraint part and shows you how to ensure that the chair’s crotch strap is properly installed.
Q. How can I tell if my product is affected by the recall?
A. Look for a label on the back of the chair that has the model number BH2104. Please also look at the label on the bottom of the footrest for the lot number. The products involved in this recall have one of the following lot numbers: BH00301/01-2012, BH00303/07-2012, BH00304/09-2012 and BH00304/09-2012.
Q. How do I participate in the recall?
A. Call our toll-free number 877.540.5336 or send an email to email@example.com and we will contact you as quickly as possible to repair/replace your product and we will ship you a box with a free repair kit.
Q. What is the problem with my Eat?
A. The EAT highchair lacks a passive restraint system and the leg separator crotch strap was not attached to the chair frame at the factory.
Q. What is the hazard?
A. The front opening between the tray and seat bottom of the high chair can allow a child’s body to pass through and become entrapped at the neck. This poses a strangulation hazard to young children when the child is not harnessed.
Q. My product appears to be okay. Can I continue to use it?
A. No. Even if your product appears to be safe, we are asking all customers to participate in the recall and receive a free repair kit.
Q. Will I receive a refund for the product?
A. No. We are only offering a free repair kit at this time.
Q. How long will it take for me to receive the repair/replacement?
A. Please allow 1 week from the date you contacted us. We apologize for any inconvenience this might cause, and we assure you that we are working as quickly as possible to provide you with a free repair kit for your product.
Q. Will I be able to repair the product myself?
A. Yes. We will include complete instructions (including videos) with the repair kit. You can also call our toll-free telephone number, 877.540.5336, if you have any questions about the repair or have any trouble installing the repair parts.
These videos show how the product can be repaired:
Correct installation of the crotch strap.
Installation of the passive restraint system.